Privacy Policy
Last updated: June 22, 2024
This Privacy Policy describes how Domain ("we," "us," or "our") collects, uses, discloses, and safeguards information about you when you access or use our platform, website, and related services (collectively, the "Services"). Please read this policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, enroll in a program, submit a form, or contact us. This may include:
- Full name and display name
- Email address and password
- Billing and payment information
- Phone number and mailing address
- Profile information and preferences
- Messages, feedback, and support requests
1.2 Information Collected Automatically
When you interact with our Services, certain technical data is collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifiers and hardware configuration
- Pages visited, time spent, and navigation paths
- Referring URLs and exit pages
- Session timestamps and click interaction data
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to operate and improve the Services. You may control cookie preferences through your browser settings, though disabling certain cookies may affect functionality. Types of cookies we use include:
- Essential cookies: Required for core platform functionality and authentication
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Aggregate usage data to improve our Services
- Marketing cookies: Deliver relevant content and measure campaign effectiveness
1.4 Information from Third Parties
We may receive information about you from third-party sources such as payment processors, authentication providers, and analytics partners. This information is used in accordance with this Privacy Policy and the terms under which it was originally collected.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and maintain your account and deliver the Services
- To process payments and fulfil transactions
- To personalise your learning experience and recommend content
- To communicate with you about your account, updates, and support
- To send promotional communications, where you have opted in
- To monitor, analyse, and improve platform performance and usability
- To detect, prevent, and respond to fraud, abuse, or security incidents
- To comply with applicable legal obligations and enforce our terms
- To conduct research and develop new features and offerings
3. Legal Basis for Processing
We process your personal information on one or more of the following legal bases:
- Contract performance: Processing necessary to provide the Services you have requested
- Legitimate interests: Processing that serves our reasonable business interests without overriding your rights
- Consent: Processing for which you have given explicit, informed consent
- Legal obligation: Processing required to comply with applicable law
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
4. How We Share Your Information
4.1 Service Providers
We engage trusted third-party companies and individuals to perform functions on our behalf, such as payment processing, email delivery, hosting, analytics, and customer support. These providers access your information only as necessary to perform their services and are contractually bound to protect it.
4.2 Business Transfers
If we are involved in a merger, acquisition, reorganisation, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Services before your information becomes subject to a different privacy policy.
4.3 Legal Requirements and Safety
We may disclose your information if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation or lawful request from authorities
- Protect the rights, property, or safety of Domain, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
4.4 With Your Consent
We may share your information with third parties when you have explicitly consented to such sharing.
4.5 Aggregated or De-identified Data
We may share aggregated or anonymised information that cannot reasonably be used to identify you. This data may be used for research, industry reporting, or promotional purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. We also retain information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes such as fraud prevention and security.
When information is no longer required, we delete or anonymise it using secure methods. Where immediate deletion is not possible due to technical constraints, we isolate the data from further processing until deletion can be completed.
6. Data Security
We implement technical, administrative, and physical safeguards designed to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal exceptions
- Restriction: Request that we limit the processing of your information in certain circumstances
- Portability: Receive your information in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdrawal of consent: Withdraw previously given consent at any time
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond within the timeframe required by applicable law. We may need to verify your identity before fulfilling your request.
8. Marketing Communications
With your consent, we may send you promotional emails, newsletters, and information about new programs or features. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing does not affect transactional or service-related communications.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without appropriate consent, we will take steps to delete that information promptly. If you believe a child has submitted information to us, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Where we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection.
11. Third-Party Links and Services
Our Services may contain links to third-party websites, platforms, or services that we do not operate or control. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by providing additional notice such as an in-app notification or email.
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you should discontinue use of the Services.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +1 519 363 2344
- Mailing address: 10 Rue de l'Académie, Québec, QC G1E 4W1, Canada
We are committed to working with you to resolve any concerns about your privacy. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.